Terms and Conditions:

NONE OF OUR TERMS AND CONDITIONS AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER

Terms Last Updated March 2010

This terms applies either a contract was made in writing or verbally.

Cancellation Policy:

A) Stretch Limousines, Super Stretch Limousines, Super Stretch H2 Hummers & Shuttle Vans: Should you cancel your booking then the deposit paid is non-refundable. Additionally where jobs are cancelled with less than 14 (fourteen) days notice the full agreed price becomes due and owing.

B) Executive Town Cars & SUVs: Should you cancel your booking with less than 24 (Twenty Four) hours, (2 Hours For Corporate Accounts) notice prior to pick up the full agreed price minus tolls becomes due and owing If you fail to show up or/and do not notify us of a cancellation, we will charge you for the full price agreed, This will be charge to your card on file.

PLEASE READ CAREFULLY.

1: Payment: Credit card payments are subject to a 2.5% (two and a half per cent) surcharge on the transaction amount.

2: Early Morning/Late pick up a $19.00 will be applied to any trip before 6:30 am or after 11:30 PM and certain holidays.

3: Airport Wait Time: Additional charges may incur for waiting time for arriving flights. For Domestic Flights There is no extra charge for the first 45 minutes after the flight lands. After 45 minutes there is an extra $ 10.00 charge for every 15 minutes of waiting time. For International Flights there is no extra charge for the first 1 Hour after the flight lands; After 1 Hour there is an extra $ 10.00 charge for every 15 minutes of waiting time. For all arriving flights, meet your driver at the gate, if not then at the baggage claim area. To avoid a no-show fee please do not leave the airport before calling the office for assistance. The number is: 1-800-288-3056

Please note that all bookings must be made online using our website or over the phone. We cannot accept reservations received by other website or by post.
You may only place reservations and make communications with us in English, and all contracts concluded between us will be in English.

We promise of immediate execution of reservations:

All reservations will be processed within 24 hours, and an email sent to you (the customer) no later than 1 working day after receipt, confirming the reservation. However it's your responsibility to give us correct email address or/and contact us if you didn't receive the email, within next 72 hours after booking

1. Agreed Price:

The Agreed price is the price to be paid for the journey as agreed between Future Century Limousine, LLC and you the Customer. The times, route and other details of the journey are stipulated on the booking confirmation. Any requests to modify any of these details should be made to us at least 2 days in advance of the date of travel and we will endeavour to accommodate minor changes to the customer's requirement subject to our ability to do so. Agreed journey changes, including additional pick up or drop off points, may result in additional costs to the customer. Any additional cost will be notified to you at the time the requested changes are accepted by us.

2. Payment:

a. All bookings are confirmed by the payment in advance of a non-refundable deposit.

b. The balance due is the amount outstanding net of any deposit paid. The balance is due for payment at the time and place of the first pick up on the day of hire. The agreed payment method appears on the booking confirmation.

Any exceptions to this policy will appear on the booking confirmation and will have been discussed at the time of booking. We do not accept checks, debit cards, credit cards or foreign currency as final payment on the day of the hire unless agreed in advance. Settlement of the agreed price in advance by check or electronic transfer must allow adequate time for funds to be cleared before the date of travel. Credit card payments are subject to a 2.5% (two and a half per cent) surcharge on the transaction amount. Card Transactions will be processed by AUTHORIZE.NET on behalf of FUTURE CENTURY LIMOUSINE LLC, and will appear in your card statement as “FUTURE CENTURY LMOUSINE”

3. Grace Period:

Future Century Limousine strives always to arrive at all pick up points in advance of the times agreed. There may, however, be causes that may from time to time occasionally prevent us from meeting these aims such as inclement weather, road traffic accidents, road resurfacing and such like events outside our control. Reasonably therefore we have built into our schedule of period of up to 30 (thirty) minutes grace. In any event a grac e period is invoke d in whole or in part, the time of adjusted times will be made up during or after the period of hire, schedules permitting.

a. Non Airport Wait Time: Future Century Limousine is pleased to offer up to 15 (fifteen) minutes on non airport pickups, there is an extra $ 10.00 charge for every 15 minutes of waiting time.

b. Airport Drop Offs/Pick ups: Full flight details help us to give you punctual service. We will make reasonable attempts to monitor in coming flight times; however we are unable to access reliable information until shortly before departure or scheduled arrival times. If your flight is delayed, either outbound or inbound you should make contact immediately with Future Century Limousine to notify us, so that we can adjust our schedules and re-arrange drivers. We will endeavour to accommodate delayed flights times, but cannot be held liable should circumstances prevent us from being able to respond to changes.

c. Airport Wait Time: Additional charges may incur for waiting time for arriving flights. For Domestic Flights There is no extra charge for the first 45 minutes after the flight lands. After 45 minutes there is an extra $ 10.00 charge for every 15 minutes of waiting time. For International Flights there is no extra charge for the first 1 Hour after the flight lands; After 1 Hour there is an extra $ 10.00 charge for every 15 minutes of waiting time. For all arriving flights, meet your driver at the gate, if not then at the baggage claim area. To avoid a no-show fee please do not leave the airport before calling the office for assistance. The number is: 1-800-288-3056

5. Damages:

Damages, subsequent cost's of repair's of such damage's to the limousine's hired as used by you the customer and/or your guests howsoever caused is your responsibility. Additionally, in the event that one of the party is sick or soils in the limousine we will charge $200.00 to make the vehicle good. Where the booking was secured using a credit/charge card you the customer here agree that we may deduct from that card damages as they have arisen. In the event that a credit/charge card was not used for securing the booking we will invoice you directly should the additional payment's not be made on the night.

6. Additional Charges/Overtime:

Overtime charges begin immediately after the end time. Payment of all overtime charges must be settled before the end of the hire. We do not accept checks, debit cards, credit cards or foreign currency as payment on the day of the hire. In the event that payment of overtime charges cannot be made on the day of the hire, the customer agrees that the amounts will be charged to the credit/debit card with which the booking deposit was paid. Early Morning/Late pick up a $19.00 will be applied to any trip before 6:30 am orafter 11:30 PM and certain holidays.

7. Hire type:

We offer a range of hire options, including a pick up and return service, a one way service and a continual hire service. Unless you have opted for a continual hire agreement, other customers may have hired the vehicle before or after the outward or homeward bound legs of your journey. The inside of the car will be cleaned and replenished as necessary between these hires

8. Vehicle supplied:

We will endeavour to provide the vehicle requested by you. In the unlikely event that we are unable to do so, we reserve the right to provide a substitute vehicle of similar type and capacity. You will be informed of this.

9. Airport Drop Offs/Pick ups:

Full flight details help us to give you punctual service. We will make reasonable attempts to monitor in coming flight times; however we are unable to access reliable information until shortly before departure or scheduled arrival times. If your flight is delayed, either outbound or inbound you should make contact immediately with Future Century Limousine to notify us, so that we can adjust our schedules and re-arrange drivers. We will endeavour to accommodate delayed flights times, but cannot be held liable should circumstances prevent us from being able to respond to changes.

In the event we are not reasonably notified of delays, we reserve the right to make additional charges for subsequent collection.

10. Lost Property:

We are unable to take responsibility for loss of property left in the vehicle at any time or under any circumstances.

11. Breakdown:

In the unlikely event of a break down or the car being rendered unserviceable (for example, in the event of collision) we will use our best endeavours to provide a back up vehicle or vehicles as quickly as possible. However, we cannot be held liable for any consequential loss incurred as a result of vehicle breakdown or similar unavailability

12. Cancellation by Us -

We reserve the right to cancel the limousine hire contract if:

a) The client doesn't accept our terms and conditions and/or refuse to make a deposit payment,
b) we do not operate in your area,
c) one or more of the limos you have booked no longer will be able to cover your reservation.

If we do cancel your limo hire contract we will notify you by e-mail or phone and we will re-credit your account with any sum deducted by us from your credit card as soon as possible, but in any event within 30 days of your reservation. We will not be obliged to offer any additional compensation for disappointment suffered.

13. Complaints Procedure
In the unlikely event that you have a complaint concerning a reservation through Future Century Limousine, either:-

i. Email. info@futurelivery.com We will acknowledge receipt of your email within 3 working days.
ii. Write to Future Cent ury Limousine, 145 Rutland Ave, Fairfield, CT, 06825-5550 United States.
iii. Telephone (203) 335-LIMO (5466) (+1-203-335-5466) from outside the US. Please note that the telephone line is manned from 9.00am to 9.30pm Eastern time Monday to Saturday.

A senior manager at Future Century Limousine will personally deal with your complaint and you will be kept informed during all stages of the complaints procedure.

We want you to enjoy your experience with us, these Terms and Conditions have been drawn up to outline our policy. We are a small, professional and friendly firm who will try our hardest to ensure your booking is an enjoyable one